Refund and Returns Policy

At Placer Roasting, we take pride in delivering high-quality coffee and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

Returns

Due to the perishable nature of coffee, we do not accept returns on coffee products. However, if there is an issue with your order, such as receiving the wrong item or a damaged product, please contact us within 7 days of delivery for assistance.

Refunds & Replacements

We offer refunds or replacements under the following conditions:

• If your order arrives damaged or defective
• If you receive the wrong product
• If your order was not delivered due to an error on our part

To request a refund or replacement, please email us at [your email here] with your order number, a description of the issue, and clear photos (if applicable). We will review your request and respond within 2-3 business days.

Non-Refundable Items

• Coffee beans and ground coffee (unless damaged or incorrect)
• Gift cards
• Sale items or promotional purchases

Order Cancellations

Orders can only be canceled if they have not yet been processed for shipping. If you need to cancel your order, please contact us as soon as possible at [your email here].

Shipping Issues

We are not responsible for delays or issues caused by shipping carriers. However, if your package is lost in transit, please contact us, and we will do our best to assist you.

For any further questions, feel free to reach out to our customer support team. We appreciate your support and look forward to serving you!s and returns.